Alertas de viagem e perturbações
Latest alerts and rebooking policies
Last updated on Sunday 7 December 2025, 20:30 (Amsterdam time).
Due to the expected strike in Lisbon (LIS) and Porto (OPO) airports in Portugal, on Thursday 11 December 2025, some of our flight schedules are temporarily disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via below-listed destinations on Thursday 11 December 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday 10 December 2025.
- Lisbon (LIS)
- Porto (OPO)
Does your original flight depart on Thursday 11 December 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Saturday 13 December 2025. You can rebook your flight at the latest on Saturday 13 December 2025. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Saturday 13 December 2025.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Due to operational reasons some of our flights to, from and via Dar-Es-Salaam (DAR), Kilimanjaro (JRO) and Zanzibar (ZNZ) are disrupted on/from Thursday 4 December 2025 to Wednesday 10 December 2025. We apologise for the inconvenience. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via below-listed destinations on Thursday 4 December 2025 to Wednesday 10 December 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 4 December 2025.
- Dar es Salaam, Tanzania (DAR)
- Kilimanjaro, Tanzania (JRO)
- Zanzibar, Tanzania (ZNZ)
Does your original flight depart on Thursday 4 December 2025 to Wednesday 10 December 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Sunday 14 December 2025. You can rebook your flight at the latest on Sunday 14 December 2025. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Sunday 14 December 2025.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Due to infrastructure issues because of Hurricane Melissa in Montego Bay, Jamaica, from Saturday 25 October 2025 to Saturday 31 January 2026, some of our flights to, from or via Montego Bay, Jamaica (MBJ) are disrupted. We are doing our very best to help you on your way again.
Rebooking and requesting a refund
If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.
Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Saturday 7 February 2026.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Opções self-service
Se o seu voo for afetado por uma perturbação, iremos informá-lo/a por e-mail ou mensagem de texto e, se necessário, faremos uma nova reserva automaticamente. Pretende alterar os dados da sua viagem ou solicitar um reembolso? Consulte as nossas opções de self-service.
Altere o seu voo
Ajuste facilmente a data da sua viagem, o horário de partida ou o destino em caso de perturbação.
Cancele o seu voo
Pretende cancelar a sua viagem devido a alterações inesperadas? Leia mais sobre as suas opções.
Verifique os dados da sua viagem
Consulte ou ajuste rapidamente as suas informações de viagem mais recentes iniciando sessão em A Minha Viagem.
Solicitar compensação
Sofreu um cancelamento, atraso ou remarcação? Poderá ter direito a uma indemnização.
Solicitar um reembolso
Já não pretende apanhar o seu voo? Verifique se tem direito a um reembolso pela viagem não realizada.
Reportar bagagem atrasada
Não consegue encontrar a sua mala após a chegada? Reporte sempre a situação online no prazo de 48 horas após a sua chegada.
Apoio e direitos
Perturbações em Schiphol
Sofreu perturbações ao viajar através de Schiphol? Eis o que pode esperar e o que pode fazer.
Perturbações noutros aeroportos
Sofreu perturbações ao viajar através de outro aeroporto que não o de Schiphol? Aqui está o que pode fazer.
Leia os seus direitos
Em caso de cancelamento, atraso, downgrading ou recusa de embarque, são estes os seus direitos.
Precisa da nossa ajuda?
Se tiver problemas com as nossas ferramentas de self-service, não hesite em contactar-nos.