Alertas de viagem e perturbações

Mantenha-se atualizado/a sobre alertas e perturbações de viagem durante a sua viagem. Pretende alterar ou cancelar o seu voo, solicitar um reembolso ou comunicar um atraso na bagagem? Consulte as nossas opções de self-service.

Latest alerts and rebooking policies

Last updated on Thursday 22 January 2026, 21:50 (Amsterdam time).

Abrir todos

Due to the winter storm in the Eastern North America from Saturday 24 January to Monday 26 January, some of our flights may be disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via below-listed destinations on Saturday 24 January until Monday 26 January, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 22 January.

  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Charleston, EV (CRW),
  • Charlottesville, VA (CHO)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Elmira, NY (ELM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN ( FWA)
  • Hartford, CT (BDL)
  • Indianapolis, IN (IND)
  • Ithica, NY (ITH)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Montreal, CA (YUL)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Pittsburg, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • St. Louis, MO (STL)
  • Syracuse, NY (SYR)
  • Toronto, CA (YYZ)
  • Washington D.C. (DCA)
  • Washington D.C. (IAD)
  • White Plains, NY (HPN)
  • Worcester, MA (ORH)

Does your original flight depart on Saturday 24 January to Monday 26 January, from or via any of the above-listed destinations? Then your new departure date should be before or on Thursday 29 January. You can rebook your flight at the latest on Thursday 29 January. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Thursday 29 January.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to the winter storm in the Southern Plains and Southeast United States from Friday 23 January to Sunday 25 January, some of our flights may be disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via below-listed destinations on Friday 23 January until Sunday 25 January, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Wednesday 21 January.

  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Austin, TX (AUS)
  • Augusta, GA (AGS)
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Charleston, SC (CHS
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Columbus, MS (GTR)
  • Dallas, TX (DAL)
  • Dallas–Fort Worth, TX (DFW)
  • Fayetteville–Springdale, AR (XNA)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville–Spartanburg, NC (GSP)
  • Houston Intercontinental, TX (IAH)
  • Houston Hobby, TX (HOU)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Jacksonville, NC (OAJ)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • Montgomery, AL (MGM)
  • Myrtle Beach, SC (MYR)
  • Nashville, TN (BNA)
  • Oklahoma City, OK (OKC)
  • Raleigh–Durham, NC (RDU)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Springfield, MO (SGF)
  • Tri-Cities, TN (TRI)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
  • Wilmington, NC (ILM)

Does your original flight depart on Friday 23 January to Sunday 25 January, from or via any of the above-listed destinations? Then your new departure date should be before or on Wednesday 28 January. You can rebook your flight at the latest on Wednesday 28 January. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Wednesday 28 January.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to a security situation in Entebbe from Saturday 17 January to Monday 19 January 2026, some of our flights to, from or via Entebbe (EBB) may be disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Entebbe (EBB) from Saturday 17 January to Monday 19 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 17 January 2026.

Does your original flight depart from Saturday 17 January to Monday 19 January 2026 to, from or via Entebbe (EBB), then your new departure date should be on or before Monday 26 January 2026. You can rebook your flight at the latest on Monday 26 January 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Monday 26 January 2026.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to infrastructure issues because of Hurricane Melissa in Montego Bay, Jamaica, from Saturday 25 October 2025 to Saturday 31 January 2026, some of our flights to, from or via Montego Bay, Jamaica (MBJ) are disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.

Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Saturday 7 February 2026.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Opções self-service

Se o seu voo for afetado por uma perturbação, iremos informá-lo/a por e-mail ou mensagem de texto e, se necessário, faremos uma nova reserva automaticamente. Pretende alterar os dados da sua viagem ou solicitar um reembolso? Consulte as nossas opções de self-service.

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