Travel alerts and disruptions

Stay updated on travel alerts and disruptions during your journey. Want to change or cancel your flight, request a refund, or report delayed baggage? Check out our self-service options.

Latest alerts and rebooking policies

Last updated on Friday 13 February 2026, 16:05 (Amsterdam time).

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Due to the energy crisis in Cuba from Thursday 12 February 2026 to Saturday 14 February 2026, some of our flights to, from or via Havana (HAV) are disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Havana (HAV) between Thursday 12 February 2026 and Saturday 14 February 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 12 February 2026.

Does your original flight depart on between Thursday 12 February 2026 and Saturday 14 February 2026 to, from or via Havana (HAV), then your new departure date should be on or before Tuesday 10 March 2026. You can rebook your flight at the latest on Tuesday 10 March 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Tuesday 10 March 2026.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to the current security situation in the Middle East, some of our flights to, from, or via destinations in the region are canceled or adjusted.

  • Tel Aviv: We temporarily offer direct flights (no stopover in Paphos) scheduled through Sunday, February 22.
  • Dubai: Daylight flights scheduled through Sunday, February 22.

We are closely monitoring the situation and will update our schedule where needed. You can count on us doing our very best to help you reach your destination as soon as possible.

Rebooking and requesting a refund

If your flight to, from, or via any of these destinations was scheduled between Friday, January 23, and Sunday, February 22, and has been canceled, you will automatically be rebooked. Please keep an eye on My Trip or the KLM app. Have you already been rebooked? Unfortunately, this may mean that you will need to be rebooked again in the coming days, depending on how the situation develops.

1. Rebook to a different travel date

If your flight was cancelled, you can rebook to a different travel date in My Trip or the KLM app. 

2. Request a refund

If any of your flights were cancelled, you can request a full refund of the ticket and extra options.

Request a refund

3. Unforeseen expenses

If you had unforeseen expenses because of a delay or cancelation, such as extra costs for meals, hotel or a phone call, you could request reimbursement.

Contact Care & Assist

Self-service options

If your flight is affected by a disruption, we will inform you via e-mail or text message and rebook you automatically if required. Want to change your travel details or request a refund? Check out our self-service options.

Change your flight

Easily adjust your travel date, departure times or destination in case of a disruption.

Cancel your flight

Want to cancel your trip due to unexpected changes? Read more about your options.

Check your travel details

Quickly view or adjust your latest travel information by logging in to My Trip.

Request compensation

Experiencing cancellations, delays, or rebookings? You might be entitled to compensation.

Request a refund

Don’t want to take your flight anymore? Check if you get a refund for your unused trip.

Report delayed baggage

Can’t find your bag after arriving? Always report this online within 48 hours after your arrival.